Due to the high value and made-to-order nature of our jewelry, we maintain a strict return policy, consistent with other luxury fine jewelry brands.
Returns are accepted within 14 calendar days of delivery
Items must be unworn, unaltered, and in original condition, with all original packaging included
All approved returns are subject to a 20% restocking fee
Returns showing signs of wear, damage, resizing, engraving, or alteration will not be accepted
Refunds will be issued only after the returned jewelry is received and inspected by our team.
Exchanges follow the same conditions as returns.
Exchange requests must be made within 14 calendar days of delivery
The original item must meet all return eligibility requirements
Exchanges are subject to the same inspection and restocking considerations
Any price difference between exchanged items will be charged or refunded accordingly
To initiate a return or exchange, please email info@vangoethemdiamonds.com with your order number and reason for return.
Once approved, you will receive instructions for securely shipping the item back to us. Unauthorized returns will not be accepted. All additional shipping costs for exchanges are to be paid by the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once a return is received and approved after inspection, please allow 4–6 weeks for the refund to be processed. Refunds will be issued to the original form of payment.
All approved returns are subject to a 20% restocking fee, which reflects inspection, handling, and administrative costs associated with high-value jewelry.