All orders are shipped via FedEx and are fully insured for the full value of the purchase.
Shipping Cost: $50 flat rate
Delivery Time: Orders typically arrive within 2 business days from the date they are shipped
Signature Required: All shipments require an adult signature upon delivery
Van Goethem Diamonds is not responsible for delays caused by the carrier, weather events, or circumstances outside of our control once the package has been shipped. Shipping cost for jewelry sent in for repairs and inspections are to be covered by the customer.
At this time, international shipping is handled on a case-by-case basis.
If you are located outside the United States, please contact us at info@vangoethemdiamonds.com with your location and the item you are interested in. We will provide a custom shipping quote, including insurance, duties, and estimated delivery timelines.
Due to the high value and made-to-order nature of our jewelry, we maintain a strict return policy, consistent with other luxury fine jewelry brands.
Returns are accepted within 14 calendar days of delivery
Items must be unworn, unaltered, and in original condition, with all original packaging included
All approved returns are subject to a 20% restocking fee
Returns showing signs of wear, damage, resizing, engraving, or alteration will not be accepted
Refunds will be issued only after the returned jewelry is received and inspected by our team.